FAQ

Explanation of Basic Functions

• Can I play the Japan version of the app outside of Japan?
• Can I log out of my account?
• Where can I access the Magia Record Archive feature?
• I want to watch endings again.
• I want to know about secondary use.
• Can I play both the mobile version and Steam version with the same game data?

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Poor Functionality

• The message "Failed to load il2cpp" appears, and the game won't start. (Steam)
• A network error appears, but my internet connection is stable.
• The game crashed/froze. (Steam)
• The in-game sounds aren't playing.
• The app crashes/freezes when I play.

Quests

• I want to know basic quest info.

Training

• I want to know about training Kioku, Portraits, and Heartphials.

Battles

• I want to know about round limits.
• The action order sometimes switches around during battle.
• I want to know basic battle info, like how combat and roles work.

Unions

• I can't complete the union mission "Log in: x25."
• The union master is no longer logging in, and I want to transfer their privileges to another member.
• I want to know basic info about unions.

Data Transfer/Login

• I want to restore my deleted account.
• Is it possible to link my account to the Steam version?
• Is it okay to delete to the app on my original device after a data transfer?
• I want to check if the password I set for my Transfer ID is correct.
• After entering a transfer code, the message "Data transfer did not complete successfully." appears.
• When setting up transfer settings, the app freezes when selecting "Sign in with Google."

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Magica Stones/Exedra Passes

• Even after charging up my Google Play balance, the amount isn't reflected. (Android)
• The message "The iTunes Store is unable to process purchases at this time. Please try again later." appears. (iOS)
• The message "Error Code: 17214" appears. (iOS)
• I want to reset the Player ID linked to the Web Shop.
• The message "Payment failed. Your card was declined. Please contact your card issuer." appears in the Web Shop.
• The Magica Stones I purchased through the Web Shop are not showing in my account.

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