Please try the following as it may resolve the issue.
- Restart the app and your device.
- Delete the app's cache.
(From the title screen, select Support > Clear Cache.)
* A Wi-Fi connection is recommended, as data will need to be downloaded again after the cache is cleared.
* Be sure to check if there are restrictions on your internet connection speed.
If the issue persists after trying the above, we ask that you contact the store's customer support.