If you encounter any issues while using the app, such as the app crashing, freezing, or running slowly, please see the following.
▼ If the app is running slowly or seems unstable:
- Close all other apps, and then try running the game.
- Restart your device, and then try running the game.
- Try not to charge your device while running the game.
- Try restarting your network device (wireless access point etc.).
* For details on how to restart your network device, please check the device's user manual.
- Check that your device has enough free space.
- Disable the USB debugging setting.
- Clear the app cache.
* Steps: From an in-game screen, tap Menu (the squares and diamond icon in the top right corner of the screen) > Options > Other Settings > Clear Cache > Delete.
- Try changing your Graphics settings. From an in-game screen, tap Menu (the squares and diamond icon in the top right corner of the screen) > Options > Game Settings, and on the Graphics screen, select "Power Saving."
Please note that app instability may be due to high traffic from many players accessing the app at once.
Please try waiting for a brief period and using the app in a stable network environment.
If your problem persists after trying the above, please contact us via the contact form, including details such as the steps you took before the problem occurred and any error codes that appeared.
* Your user ID is required to contact us. If you open the contact form through the app, your user ID will be automatically entered.